Terms of service

Overview
This website is operated by Be different gift finds. Throughout the site, the terms “we”, “us” and “our” refer to Be different gift finds. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site.

Section 1 - Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction. A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 - Accuracy, Completeness, and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, or more complete sources of information. Any reliance on the material on this site is at your own risk.

Section 3 - Modifications to the Service and Prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

Section 4 - Products or Services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or replacement only according to our Returns Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

Section 5 - Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

Section 6 - Delivery and Lost Packages
Risk of loss and title for items purchased from us pass to you upon delivery of the items to the carrier.
  • If your tracking link shows your package has stopped moving, or if it is marked as delivered but you have not received it, you must notify Be different gift finds within 7 days of the estimated delivery date so we can open a swift investigation with our couriers.
Section 7 - Faulty, Damaged, or Incorrect Items
We want to resolve issues as quickly as possible. Please inspect your order immediately upon receipt.
  • Priority Processing (Within 48 Hours): If your order arrives damaged, broken, faulty, or incorrect, please report it to us within 48 hours of delivery. Email [Your Support Email] with your order number, a brief description, and clear photographs of the damaged product and the outer shipping packaging/label. Reporting within this window allows us to process an immediate replacement or refund.
  • Standard Processing (Up to 30 Days): In accordance with your statutory rights under the UK Consumer Rights Act 2015, you have up to 30 days from delivery to report a faulty or damaged item for a full refund or replacement. Please note that claims logged after our 48-hour priority window may take 5–7 business days to investigate and process.
  • Please do not discard any items or packaging until our support team has responded to your claim.
Section 8 - Change of Mind Returns & Cancellations
If you change your mind about a purchase, Be different gift finds offers a hassle-free Partial Refund option to save you the cost and effort of return shipping. If you prefer to return the item for a full product refund, the following terms apply:
  • You must notify us of your intent to return within 14 days of receiving your goods.
  • You must pay for trackable return postage. Original shipping fees are non-refundable.
  • Items must be completely unopened, unused, and in their original, undamaged retail packaging.
  • Due to hygiene and safety regulations, we cannot accept change-of-mind returns on opened cosmetics, essential oils, ear piercings, or personal care products. [1]
Return Instructions
Do not send items back to the address listed on your shipping label, as unauthorized returns cannot be accepted.
  1. Email hello.bedifferentgiftfinds@post.com to request a return.
  2. If your return request meets our policy guidelines, complete step-by-step instructions and the correct return shipping address will be emailed directly to you.
  3. You must use the specific address provided in that email to qualify for your refund.
Section 9 - Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.